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Covid-19 Information

Index

1) Terms and Conditions

2) What to do before you depart after your stay 

3) What to do if you if you fall ill during your stay

4) Cleaning Protocol

5) Visitors to local area poster
 

1) Terms and Conditions

By placing a booking the lead guest accepts full responsibility for ensuring that they, and all of their party, comply with all UK and Scottish Government guidelines and Covid restrictions that apply at the time of their stay.
 

The lead guest also accepts full responsibility for ensuring that all Cairn Shiel Terms and Conditions, including the Covid-19 Statement below, are adhered to by themself and all other members of their party.

 

If you or anyone in your party have had any of the common symptoms associated with Covid-19 in the 2 weeks prior to your booking arrival date you should NOT travel to Cairn Shiel and should stay at home.  It is expected that you and everyone in your party will have travel insurance cover in the event of this so please ensure that your policy will reimburse the cost of your holiday if this were to happen. 

You must notify us as soon as possible if you develop symptoms during your stay.  The Government states ‘if a guest is displaying signs of the Covid-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have Covid-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority’.

If you cannot safely return home before the end of your booking you will be liable for additional costs that curtail any bookings for subsequent guests.

If you or anyone in your party develop symptoms within 2 weeks of having stayed at Cairn Shiel you must notify us of this as soon as possible.

 

2) What to do before you depart after your stay

BEFORE YOU DEPART IT WOULD HELP US ENORMOUSLY IF YOU COULD PLEASE:

PLACE ALL LAUNDRY IN THE CORRECT COLOUR BAGS PROVIDED (do not fold)

PUT ALL CROCKERY AND CUTLERY (USED OR NOT) INTO THE DISHWASHER AND SWITCH IT ON TO RUN A ‘NORMAL’ WASH (not glasses or sharp knives) 

OPEN ALL WINDOWS (in all weathers)

LEAVE THE FRONT + BACK DOOR KEYS ON THE HOOKS BY THE FRONT DOOR

HAVE A SAFE JOURNEY HOME

LEAVE US A TRIP ADVISOR REVIEW IF YOU ENJOYED YOUR STAY  (OR PLEASE LET US KNOW IF YOU HAD ANY ISSUES OR PROBLEMS )

 

3) What to do if you fall ill during your stay

Scottish Government guidance states that: In the event that a guest develops symptoms whilst staying away from home, they should immediately book a test through NHS Inform https://www.nhsinform.scot/self-help-guides/self-help-guide-access-to-testing-forcoronavirus

or, if they can’t get online, by phoning 0800 028 2816

In accordance with Test and Protect, https://www.nhsinform.scot/campaigns/testand-protect people with symptoms are required to self-isolate for at least 7 days, and everyone in their household should isolate for 14 days. If the test is negative, everyone can end isolation. If the test is positive, everyone should continue to isolate, and the NHS Test and Protect team will be in touch to start contact tracing. Those contacted through the Test and Protect programme will be required to self-isolate for at least 14 days.

If guests who are isolating can travel home safely to isolate, avoiding the use of public transport, they should do this.

In the event that this is not possible, the guest should discuss this with the NHS Test and Protect team. The guest may be signposted to the National Assistance Helpline on 0800 111 4000 if they need help to isolate and cannot arrange it themselves or through friends and family.

In some circumstances further discussion may be required with the local Health Protection Team and local authority to ensure that the person has suitable accommodation to isolate safely and effectively.

After the required period of self-isolation, guests and anyone else in their party who has been affected can then return to their main place of residence. 

The guidance is set out at a high level to cover a range of eventualities and individual circumstances, but the principles below regarding seeking advice from the NHS test and protect team and avoiding risks of transmission are key.

Where is the nearest Test Site? The NHS will inform the person of the nearest test site.

What happens if you find yourself positive on an island? Will you be allowed on a ferry? You would be asked not to use public transport, including ferries, due to the risk of wider transmission to other passengers and crew. Who would be liable for any costs associated with an extended stay, including any cancelled bookings for future guests? If the person can travel home safely, without the use of public transport, they should do so. If they are unable to do this, and the accommodation is the safest place - then they should isolate there. They would be liable for costs of an extended stay. If it is not possible to remain in the accommodation for the duration of the isolation period e.g. because the accommodation is booked for future guests, and they can’t find other accommodation themselves with support from friends or family, the person should discuss this with the NHS Test and Protect team. There is assistance available for those who may need help to isolate via the National Assistance Helpline on 0800 111 4000. This helpline routes the person through to the local authority support team who, in discussion with the individual and the local health protection team, will help identify alternative isolation accommodation.

If a guest develops symptoms in a B&B, must the owner / other guests also self isolate? Each case would have to be considered by the test and protect contact tracing team to decide whether there was close contact and a high risk of transmission.

Does the local authority / NHS have to provide accommodation for the selfisolating guests if they can’t travel home? As above, in the first instance they should travel home if they can do so safely. If not, they will need to discuss the safest option with Test and Protect team.

Guidance from the Scottish Government, 8th July 2020.

4) Cleaning Protocol

Link to protocol

5) Visitors to local area

Link to poster

 

 

 

 

 

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